Frequently Asked Questions

Need help?

Answers to the questions we are asked most often about our Kerala sarees, Indian ethnic wear, delivery, sizing and returns. Can't find what you need? Contact us and we'll be happy to help.

About Queenz By Amrudha

What is Queenz By Amrudha?

Queenz By Amrudha is a UK-based online boutique specialising in Kerala and Indian ethnic wear. We sell Kerala sarees, Kasavu sarees, Kerala set mundu, Dhavani sets, salwar suits, Anarkali sets, Indian co-ord sets, kurtas, ready-made saree blouses, jewellery, and kids' and men's traditional wear.

Where do your products come from?

Our pieces are handpicked in Kerala and India and held in stock in the UK, so orders are dispatched from the UK rather than shipped from India.

Do you sell traditional Kerala outfits for Onam and Vishu?

Yes. Our Kerala sarees, set mundu, Dhavani sets, kids' wear and men's mundu and shirts are popular for Onam, Vishu, temple visits and Malayali weddings.

Products and sizing

How do I choose the right size?

Each product includes a size guide to help you choose the best fit, and you can also see our size guide. If you are between sizes, we recommend choosing the larger size. If you're unsure, contact us before placing your order.

What is the difference between a Kerala saree and a Kasavu saree?

"Kerala saree" is the broad name for the traditional sarees of Kerala. A Kasavu saree is a specific style: an off-white or cream saree with a gold zari border. Read our guide: Kerala Saree vs Kasavu Saree.

Do you sell ready-made saree blouses?

Yes. Our ready-made blouses can be worn straight away with no tailoring, including flexi-fit and stretchable styles.

Do you restock sold-out items?

Some of our popular items are restocked, while others are limited edition. Follow us on social media or subscribe to our newsletter for restock updates.

What does pre-booking mean?

Pre-booking items are ordered in for you after purchase. The expected dispatch time is shown on each pre-booking product page.

Orders and payment

What payment methods do you accept?

We accept all major debit and credit cards, Apple Pay, Google Pay and other secure payment methods available at checkout.

Will I receive an order confirmation?

Yes. As soon as your order is placed, you'll receive an order confirmation email. If you don't receive it, please check your spam or junk folder.

Can I cancel or change my order?

If your order has not yet been processed, we may be able to cancel or change it. Please contact us as soon as possible and we'll do our best to help.

Do you offer discount codes?

Yes. Subscribe to our newsletter and follow us on social media to receive exclusive offers, promotions and new collection updates.

Delivery

How quickly do you dispatch orders?

In-stock orders are dispatched from the UK within 24 hours.

How long will delivery take?

UK mainland orders usually arrive within 2–5 business days. Overseas deliveries, including Ireland and Europe, can take 7–16 days. Delivery details are included in your confirmation email.

Do you offer free delivery?

Yes. UK delivery is free on orders over £100.

How do I track my order?

Once your order has been dispatched, you'll receive an email with your tracking number and a link to track your parcel.

Returns and damaged items

Do you accept returns or exchanges?

Returns are accepted only if you receive a damaged item. Any claim must be reported within 24 hours of receiving your order, and an unboxing video is required as proof. Claims without an opening or unboxing video may not be accepted. See our refund policy for full details.

What if I receive a damaged or incorrect item?

Contact us within 24 hours of receiving your order with your order number, clear photos of the item and your unboxing video. We'll review your claim and resolve it as quickly as possible.

Contact

How can I contact customer support?

You can reach us through our Contact page or by email at hello@queenzbyamrudha.com with your order number. We aim to respond within 24–48 business hours.