Need help?
FREQUENTLY ASKED QUESTIONS
What payment methods do you accept?
We accept all major debit and credit cards, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Can I cancel or change my order?
If your order has not yet been processed, we may be able to cancel or modify it. Please contact us as soon as possible, and we'll do our best to assist you.
Do you accept returns or exchanges?
Returns are accepted only if you receive a damaged item. Any return or claim must be reported within 24 hours of receiving your order, and an unboxing video is mandatory as proof for all damage claims. Claims submitted without an opening/unboxing video may not
be accepted.
What if I receive a damaged or incorrect item?
Please contact us within 24 hours of receiving your order with your order number, clear photos of the item, and your unboxing video. We'll review your claim and resolve it as quickly as possible.
How do I track my order?
Once your order has been dispatched, you'll receive a confirmation email with your tracking
number and a link to track your parcel.
How do I choose the right size?
Each product includes a size guide to help you choose the best fit. If you're unsure, feel free to contact us before placing your order.
How long will it take to get my orders?
It depends on where you are. UK mainland Orders processed here will take 2-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Will I receive an order confirmation?
Yes. As soon as your order is placed, you'll receive an order confirmation email. If you don't receive it, please check your spam or junk folder.
Do you restock sold-out items?
Some of our popular items are restocked, while others are limited edition. Follow us on
social media or subscribe to our newsletter for restock updates.
Do you offer discount codes?
Yes! Subscribe to our newsletter and follow us on social media to receive exclusive offers, promotions, and new collection updates.
How can I contact customer support?
You can reach us via our Contact Us page or email us with your order number. Our customer support team aims to respond within 24–48 business hours.